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How do I place an order?
To place an order, please navigate to the product page, select your desired quanity, and click "Add to Cart". When you are finished adding your items to the cart, simply click the blue shopping bag on the top right of the page. Follow the instructions in the cart to checkout.
How long will shipping take? Do you offer free shipping? Do you offer expedited shipping?
- We offer FREE SHIPPING within the USA.
- Please allow 1-2 business days for handling time before item is shipped
- Once order has shipped, transit time is approximately 3-5 business days*
- Please contact us if you need expedited shipping options
*Please note: Due to the global health crisis, shipping carriers have been experiencing an increase in delays and delivery issues. Most orders will arrive on time, but there could be cases where packages may be delayed in areas with carrier-related service impacts. We greatly appreciate your patience and understanding during this time.
Can I cancel an order?
You may cancel an order within 30 minutes of placing it. If 30 minutes have passed, please contact us and we will let you know if it is still possible to cancel your order.
How do I return an order?
Your satisfaction is our highest priority and we want you to be completely satisfied with your purchase. If for any reason you are unsatisfied with your purchase, you are welcome to return it to us within 30 days of delivery for an exchange or refund to the original form of payment.
Please note items must be returned in NEW and UNUSED condition only. Buyers are responsible for covering the cost of return shipping, unless return is due to item defect or seller error. Kindly note original shipping costs are non-refundable.
Prior to returning any items, please contact us to get the RMA (Return Merchandise Authorization) code.
Please package the return item securely, to avoid damage in shipping. Returning items that are damaged and/or used (where damages are not caused by manufacturing defects or seller error) are subject to a restocking fee. Please affix the return label to the exterior of the package, making sure to cover any old addresses and bar codes.
Please send all returns to the following address:
Bluefire Hotel Supply
3765 N. John Young Parkway
Orlando, FL 32804
USA
Once your return is received at our warehouse, please allow 1-3 business days for your refund to be issued.
If you have any questions about the return process, please do not hesitate to contact us. We are happy to assist you.